Privacy Policy for PBI App

Last Updated: 14-Feb-2025

Welcome to the PBI App, the official mobile application of Private Bureau of Investigation (PBI). This Privacy Policy outlines how we collect, use, and protect your information when you use our app.

By using the PBI App, you agree to the practices described in this policy. If you do not agree, please refrain from using the app.

1. Information We Collect

1.1 Personal Information

When you use our app, we may collect the following personal data:

Name, email address, and phone number (when you request services).
Business details (if applicable for corporate investigations).
Payment information (if services are purchased through the app).

1.2 Automatically Collected Information

We may collect data related to your device and app usage, including:

Device type, operating system, and app version.
IP address and location (if permitted).
Browsing history within the app (for analytics and service improvement).

1.3 Cookies & Tracking Technologies

The app may use cookies or tracking technologies to enhance user experience and analyze app performance.

2. How We Use Your Information

We use the collected information to:

Process and manage your service requests.
Improve app functionality and user experience.
Provide customer support and respond to inquiries.
Ensure security and prevent fraudulent activities.
Send important updates, promotions, or notifications (with consent).

3. How We Protect Your Information

We take strict security measures to protect your personal information, including:

Encryption for secure data storage and transmission.
Access control to prevent unauthorized access.
Regular security audits to ensure compliance with data protection laws.

4. Sharing & Disclosure of Information

We do not sell, rent, or share your personal data with third parties, except in the following cases:

Service Providers: We may share data with trusted vendors for payment processing or support services.
Legal Compliance: If required by law or to protect our rights and security.
Business Transfers: In case of a merger, acquisition, or transfer of assets.

5. User Rights & Choices

You have the right to:
✅ Access, update, or delete your personal data.
✅ Opt-out of marketing communications.
✅ Request a copy of your data.
✅ Restrict or object to certain data processing activities.

To exercise these rights, contact us at [Insert Contact Email].

6. Third-Party Links & Services

The PBI App may contain links to external websites (pbi.co.ke or third-party services). We are not responsible for the privacy policies of third-party platforms. Please review their policies before sharing your information.

7. Children's Privacy

The PBI App is not intended for children under 18 years old. We do not knowingly collect data from minors. If you believe a child has provided personal information, contact us for immediate removal.

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted within the app and on our website. Continued use of the app after changes means you accept the revised policy.

9. Contact Us

If you have any questions regarding this Privacy Policy, please contact us:

📧 Email: office@pbi.co.ke
🌐 Website: https://pbi.co.ke

Private Bureau of Investigation (PBI)
"Seek. Secure. Solve."